Home > Helpdesk
We are always there when you need us. As a Profdoc user, you can call our helpdesk to ask questions around application functionality, and we will help you solve technical issues / problems quickly and efficiently.
HELPDESK SERVICES
FAQ
Here you will find answers to the most common questions related to our products
Support
Get connected and engaged in a with one of your customer service representatives
Self-tutoring videos
Videos that show how to use our products. Some of the videos have vocal explanations, so you should turn the speakers on your PC on
Downloads
Download software upgrades, user manuals, updated registers and forms etc.
SERVICE LEVEL
- The timeliness and quality of our call center is of critical importance to the users
- We closely monitor our own performance to ensure that we live up to our promise of excellent customer support.
Our promise:
- Answer all incoming telephone calls as fast as possible and 80 % within 20 seconds
- Incoming letters, fax, and e-mail questions are responded to within 4 hours.